David R. Talley, MD at 12709 Toepperwein Road suite 206, Live Oak

Reviews

• Antonio Lopez

  Feb 09, 2018
  ★ ★ ★ ☆ ☆
  Dr. Talley is the BEST. The staff, on the other hand.is inept condescending.and rude. It took about 20 minutes to make an appointment. Because the doc is scheduled so tight, the next appointment is about 35 days away. Been out of my prostate meds since April - it's now June 19. I have been trying to get the prescription filled or have someone call me since 8:30 this morning. It is 2:36 pm - still no prescription...and NOW, NOW, the woman I was ON HOLD for, for OVER 20 minutes...got o the line and told me they could have the new (female) nurse practitioner give me my prostate exam and I wouldn't even have to wait for an appointment....I am a 65 year old man. I am a long-term patient of this office. I am VERY uncomfortable with the thought of an inexperienced young woman giving me a prostate exam. So when I told her I would prefer to wait for the doctor appointment, this ridiculous woman, started to SCOLD me. Indeed. She said Now if you don't come to the appointment we will NEVER, EVER call in a prescription for you again. Are prostate meds a big ticket black market item? Does she assume I am addicted to them? My wife and I are moving out of the country and we have been travelling. Also, as I turned 65 and my Retirement kicked in, along with Medicare, I have been sorting out that particular nightmare, and so have not been able to make an appointment to refill because I did not have the cash just in case my insurance was not active. etc. I should not have to be treated like a child or an imbecile. It is really very sad that we are victim of these power-tripping office people who do not have any grace or proper etiquette. I will likely NOT be making that appointment, as I am currently searching for another Urologist who is not a part of a giant practice that allows such rude incompetence to balloon into something so far gone that it is "normal" or "expected". While I am sure this woman would like nothing more than everyone over 60 to start dropping dead from inept medical care, I am a healthy man and expect to live a long time. And the day that a rude office person decides whether I get necessary medication or not is the day I've completely lost all reasoning and communication faculties. Punitive medicine? I think not. Sorry you have such a rotten staff, Dr. Talley. It is just not worth the frustration anymore. We look forward to retiring in Europe later this year and in so doing, getting the medical care we need along with good manners.

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